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How to Select Members for Your Value Stream Mapping Team

September 23, 2011


A typical Value Stream Mapping team is made up of about seven people (I found this size works well), mostly managerial or supervisory level. Having a larger group makes it difficult to have everyone walk the flow and gather data. Having a smaller group tends to limit the ability to create a meaningful future state. Have an experience person lead the team and facilitate the first few events until you are comfortable with Value Stream Mapping. That includes bringing in an outside resource like a consultant.

Team members can be drawn from several areas within an organization such as:

  • Production control/scheduling
  • Operations management
  • Key floor leaders/supervisors
  • Information Technology.
  • Materials/logistics/warehousing material handlers
  • Marketing/sales/customer service
  • Accounting/finance
  • Human resources
  • Purchasing/receiving
  • Process/design engineering/engineering
  • Quality
  • Supplier/vendors
  • Internal/external customers

Choose people that are knowledgeable enough about the inner workings of your organization (also having an outsider or new person may be helpful), but the key here is that you trust these people enough to create the future state. Make sure the team fairly represents the scope of your project and that key stakeholders are involved.

Not everyone can be on the team. One of the ways to make up for this is to let people know that they may be interviewed to help with the process. A warning here – if you have 20 people in the customer service department you will probably not interview all 20. My recommendation is to interview someone that has a good working knowledge of the process family and is able to succinctly answer questions.

One of the best VSM events I facilitated included the customer (who was also the supplier of the materials). Many companies wouldn’t dream of letting a customer in to see their operations. This company was above that type of thinking. The most amazing things started to occur when we discovered that the customer/supplier was causing internal problems for this company and that many steps were redundant. This opened up everyone’s eye and discussions on improvement flowed forth.

Sign up for our free webinar “Introduction to Value Stream Mapping” on Thursday, September 29, 2011 and if you need items for your VSM event visit us at www.5Ssupply.com.

– Tony

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