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What Would Your Employees Say About Your Company?

April 2, 2012


In the Sunday, April 1st edition of the Chicago Tribune Business section there was an opinion piece by David Grossman talking about Greg Smith, retired executive director at Goldman Sachs. Mr. Smith wrote an op-ed piece for the New York Times talking about how his ex-employer cares more about making money than the interests of their clients.

It made me think “What would employees say about their particular company?” If an employee left and had the chance to tell you how they really feel about the company, what would they say? First of all, most employees that leave are leaving for a reason like a new job, just fed up, laid-off, moving or a myriad of other reasons, so they might not always have a glowing homage of their tenure there.

I remember when I left a company for greener pastures I declined to do the “exit interview”. I wasn’t trying to be a jerk about it; I just knew that whatever I told them would have absolutely no effect on how the company continued to operate. How did I know this? Because other people that left told me what they said during their exit interviews and I know that nothing changed because of their comments.

What would your employees say about your company? Would they say “management cares about the employees and customers?” Would they say that “management clearly communicates the vision and direction of the organization?” Or would they have other comments?

As any part of good hansei (honest reflection) think about what others would say about your company and then use these comments for continuous improvement.

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