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Our marketing department wouldn’t give us a budget to create a commercial for Super Bowl XLVI so we created a half-time show starring the 5S Supply VSMers. Hope you enjoy!

 

To prepare for your Value Stream Mapping training event, make sure that you communicate with not only with the team members, but to other employees too. Specifically mention it to employees that might have a high probability of being interviewed. Since most companies under-communicate with their employees, it is important to get this information out early and in several different formats. One company was very creative and placed posters around the facility announcing the plans for the VSM event. A key to good communication is that you are targeting your audience with a clear message. Since it is not uncommon for companies to think that they have done a good job of communicating when they really don’t; here are a couple of ideas that may help your efforts:

  • Use several channels of communication – don’t think that just because you mentioned it in passing during a monthly meeting that you met your obligation for clear communication. Pick several forms of communication such as: Alerts, Announcements, Articles, Board Meetings, Books, Bulletin Board Posting, Communication Board, Contests, Department Meetings, E-mail, Handouts, Lunch & Learn, Management Meetings, Newsletters, One-on-One Meetings, Paycheck Meetings, Plant-wide Meetings, PowerPoint Presentation, Seminars, Stand-up Meetings, Team Meetings, Videos, internal Website
  • Remember who your audience is – managers and supervisors probably need to know different information than the value-adders. For instance, a manager on the team will need to know how much time he or she will have to spend with the team. Supervisors may need to know who you may be interviewing and how this may affect their schedule or production. Operators or potential interviewees want to know what is this VSM ‘thing’ is about, why they were chosen to be interviewed, how much time will it take and even, will they get in trouble for saying the wrong thing (or telling the truth!).
  • Rate the effectiveness of the communication – just because you think you communicated well, doesn’t necessarily mean you have. Rate the effectiveness of your communication by performing quick audits by casually asking people if they know about the upcoming event. If people say “yes”, then you have probably done well. If they say they no idea of what you’re talking about, then your effectiveness is probably poor.

The key is good, clear, effective communication for all those affected by the VSM training.

If you need items for your VSM training event, check us out at http://www.5ssupply.com/shop/pc/Value-Stream-Mapping-c77.htm

A typical Value Stream Mapping team is made up of about seven people (I found this size works well), mostly managerial or supervisory level. Having a larger group makes it difficult to have everyone walk the flow and gather data. Having a smaller group tends to limit the ability to create a meaningful future state. Have an experience person lead the team and facilitate the first few events until you are comfortable with Value Stream Mapping. That includes bringing in an outside resource like a consultant.

Team members can be drawn from several areas within an organization such as:

  • Production control/scheduling
  • Operations management
  • Key floor leaders/supervisors
  • Information Technology.
  • Materials/logistics/warehousing material handlers
  • Marketing/sales/customer service
  • Accounting/finance
  • Human resources
  • Purchasing/receiving
  • Process/design engineering/engineering
  • Quality
  • Supplier/vendors
  • Internal/external customers

Choose people that are knowledgeable enough about the inner workings of your organization (also having an outsider or new person may be helpful), but the key here is that you trust these people enough to create the future state. Make sure the team fairly represents the scope of your project and that key stakeholders are involved.

Not everyone can be on the team. One of the ways to make up for this is to let people know that they may be interviewed to help with the process. A warning here – if you have 20 people in the customer service department you will probably not interview all 20. My recommendation is to interview someone that has a good working knowledge of the process family and is able to succinctly answer questions.

One of the best VSM events I facilitated included the customer (who was also the supplier of the materials). Many companies wouldn’t dream of letting a customer in to see their operations. This company was above that type of thinking. The most amazing things started to occur when we discovered that the customer/supplier was causing internal problems for this company and that many steps were redundant. This opened up everyone’s eye and discussions on improvement flowed forth.

Sign up for our free webinar “Introduction to Value Stream Mapping” on Thursday, September 29, 2011 and if you need items for your VSM event visit us at www.5Ssupply.com.

– Tony